West Cumberland Infirmary(Whitehaven)

Neonatal unit facilities

Parent accommodation
We have 2 parents room available, with shared bathroom facilities.

Parent facilities
There is a family coffee room containing tv, dvd player, x-box, toys & books, tea and coffee making facilities, fridge and freezer, microwave, tea, coffee, juice, biscuits, and cereal.

Mobile phone use
Mobile phone use is permitted in the parents coffee room.

Telephone and computer access
There is a payphone just off the main unit. There is no computer access for parents.

Breastfeeding facilities and support
There is a breastfeeding room available to feed and express. There are breast pumps available to loan. Staff can offer support and advice on breastfeeding. We also have Helen Ferris, infant feeding coordinator 01228 814269/ 07879632018.

SCBU at West Cumberland Hospital now has a direct telephone line: 01946 523106

Parent support group
Bernedette Bowness, Bereavement Lead Midwife, 01946 523106. Bleep 5576. Mobile 07768702962

Who’s who on the unit?

Consultant(s) on the unit
Dr Benhamida, Dr Gane, Dr Raptis, Dr Urs, Dr Pennington

Ward Manager
Julia Quinn

Unit manager
No unit manager at present.

Infant feeding coordinator
Helen Ferris, infant feeding coordinator 01228 814269/ 07879632018.

Family centred care lead
Claire Buchanan

Developmental care lead
Claire Buchanan

Community nursing team
Maria Morton and Emma Moore.

What to expect when you arrive

How to access the Unit
Ring a buzzer outside the unit. Staff can see you on screen and can speak to you to ascertain who you are before entrance to the unit. Sometimes we recognise you without speaking and will just press the button to let you in.

Who to talk to if you have any concerns
Each shift you and your baby will be allocated a nurse. You can speak to this nurse if you have any concerns. You can also speak to the nurse in charge of the shift or a doctor.

Ward round
The consultants do a ward round on Tuesday mornings.

Baby rest time
There is no formal rest time.

Visiting information

Parents are welcome to visit at any time.

Siblings are welcome to visit at any time.

Grandparents can visit between 14.30-15.30 & 18.30-19.30

Family and Friends
Family and Friends can visit between 14.30-15.30 &s 18.30-19.30

Number of visitors
Visitors are restricted to 3 per cot. Children under 16 years who are not siblings are not permitted to visit.

No Children Under 12 unless Sibling of Infant

Hygiene and infection prevention
There is a gel dispenser, at the entrance of SCBU for every visitor to use. There are also hand washing facilities, and gel dispenser’s prior to entry of the main unit and in each room. There are coat hooks outside the main unit for visitors to hang outside coats.

By car

Nearest car park
There is a carpark onsite and parents receive a parking permit to exempt them from charges. Visitors still need to pay parking charges.

By bus

Nearest bus stop
The nearest bus stop is right outside the hospital.

By train

Nearest railway station
The nearest train station is in Whitehaven Town.


Cashpoint machine
Cash Point machine in main reception, level 3, however, this service incurs a charge. Cash back available from WHSmiths, also in main reception, level 3.
WHSmiths opening times

  • Monday – Friday 08.00 -20.00
  • Weekends 09.00 – 17.00
  • Bank Holidays 09.00 – 14.00
  • Closed Christmas day and boxing day.

Catering/refreshment facilities (in the hospital)
Costa Coffee is adjacent to the Cumberland Gap restaurant, level 3 and is open mon – fri 08.15-19.30 and Weekends 09.30-19.30. Whilst your baby is on SCBU mums are welcome to dine on the maternity ward. There are vending machines located around the hospital providing drinks. The Cumberland gap restaurant, level 3, provides hot and cold food. Open Monday – Friday 0800-14.30 and 16.30-18.30

Other shops on site/nearby
Nearby is the SPAR shop, on Sneckyeat Industrial estate (just up the road) is a pie shop, a take away, a gym. Also, Copeland swimming pool and fitness suite. Chip shop in Hensingham square. Lowther Arms pub, for bar meals in Hensingham square.

Laundry facilities
There are washing and drying facilities on the unit.

Religious and spiritual support
There is a multi-denominational chapel on level 6 of the hospital, and we can contact individual religious representatives by request.

Patient Advocacy Liaison Service (PALS)
Patient Advocacy Liaison Service (PALS) is located within main reception, level 3. Open 9-5pm, Monday – Friday Telephone: 01946 523818

Interpreting services
Staff can organise interpreters via switch board.

Access to a midwife
Mums have access to midwives on postnatal unit, if they require advice and/or check ups.