University Hospital of North Tees - NHS

University Hospital of North Tees

Neonatal unit facilities

Parent accommodation
Currently we have 1 Bedroom for parents of very sick infants or parents having to travel long distance. In addition we have another 2 rooms that can be utilised for parents to use.

Parent facilities
There is a kitchen area with Tea/ Coffee facilities. In addition there is also a Kettle, Toaster, Microwave and Fridge. Next to the kitchen is a sitting/ waiting room.

Mobile phone use
If possible refrain from using mobile phones in the Nurseries. Mobile Phones can be used on the Landing or in the Parent sitting room and Side rooms.

Telephone and computer access
No Computer Access. There is a payphone on the Unit. Phone Calls can under certain circumstances be made from the Unit Phone on request.

Breastfeeding facilities and support
Electric Breast Pumps are available to use on the Unit. In addition we now have Electric Portable Breast Pumps to Loan. Ask Staff for further details. All Staff can offer support and advice.

Facilities for siblings
There is a playroom situated within the parents sitting/ waiting room. All children need to be supervised at all times.

Bereavement support
Bereavement Support Officer available and can refer for counselling in house if required.

Parent support group
Held 1st and 3rd Tuesday 13:00 – 14:30 at Footsteps Childrens Centre, Ochill Terrace, Billingham, TS23 2QL.

Who’s who on the unit?

Consultant(s) on the unit
Dr C Harikumar, Professor S Gupta, Dr S Janakiraman Dr S Job, Dr Prakash Loganathan

Unit manager
Ward Matron – Debbie Bryan
Jane Malcolm – Clinical Lead
Medical Staff: Senior House Officers and Registrars are based within the Unit of whom you will be in contact with Advanced Neonatal Nurse Practitioners (ANNP) – Jane Malcolm, Sue Stones
Sisters/ TeamLead: Sue Stones, Linda Newcombe, Jayne Jobling, Denise Carr, Marie Lawton, Julie King, Julie Colarossi
Staff Nurses: A team of 41 Qualified Neonatal Nurses work on the Unit
Research Nurses: Wendy Cheadle

Infant feeding coordinator
Lorraine Spencer – Specialist Midwife

Family centred care lead
Rebecca Taylor

Community nursing team
Katy Quinn/Claire Flanagan
Housekeepers: Lynne, Kay, Glynnis and Jan
Domestic: Linda and Jean

What to expect when you arrive

How to access the Unit
The Neonatal Unit (Ward 23) is situated on the 2nd Floor Main Tower Block and access to the Unit is gained through an Intercom System. Main Door to the Unit is Locked at all times and released for access.

Who to talk to if you have any concerns
Debbie Bryan – Ward Matron, Jane Malcolm – Clinical Lead or any of our Team Leads/Sisters

Talking to the medical team
You can discuss any concerns on the Ward Round or alternatively Time will be made available upon request.

Ward round
Daily Starting approximately 09:30am

Baby rest time
Quiet Time for Babies is 13:00-15:00 hours daily

Visiting information

Open Visiting

Open Visiting

4 – 6pm

Family and Friends
4 – 6pm

Number of visitors
Maximum 4 including a parent

No Children Under 12 unless Sibling of Infant

Hygiene and infection prevention
Outdoor Coats can be hung up near the Parents Sitting Room. We request that ALL Visitors use the Hand Gel on entry to the unit. Gel Dispensers are situated throughout the Unit including at each cot side. Hand Basins are situated in each room.

By car

Nearest car park
Main Car Park situated directly in Front of Hospital

Car parking charges

  • £3 – 12 Hours Multiple Visits
  • £6 – 24 Hours Multiple Visits
  • £10 – 28 Day Pass

By bus

Nearest bus stop
Within Hospital Grounds – Opposite Main Entrance

By train

Nearest railway station


Cashpoint machine
2 Cashpoints available – 1 Near Shops at Main Entrance. 1 Near Main Tower Block Lift Area.

Catering/refreshment facilities (in the hospital)
Hospital Canteen which includes eros @cafe Wilburs Coffee Shop, Costa Coffee near Main Entrance and Coffee Stand near Main Tower Block Lift Area (Opening Times Vary)

Other shops on site/nearby

  • On site is McColls (Newsagent/ General Store), Pharmacy and WRVS Gift and Flower Shops.
  • Nearby – Opposite the Hospital are Hardwick Shops which include – Greggs, Subway, Chip Shop and Nisa Convenience Store
  • Approximately 0.5 Mile – Tesco Extra and McDonalds

Laundry facilities
Busy Bee located on Ground Floor available to Staff and Public.

Religious and spiritual support
All Denominations can be catered for. We have an On-site chaplaincy team.

Patient Advocacy Liaison Service (PALS)
Now known as Patient Experience Team (PET). Drop in Office Open 13:30-16:30 Monday to Friday or alternatively Telephone from 08:30 Telephone: 01642 624719

Interpreting services
Telephone or Face to Face Interpreters can be arranged as required.

Access to a midwife
Midwives are available on site.