James Cook University Hospital

Neonatal unit facilities

Parent accommodation
There are 4 bedrooms for parents to use very close to the Unit, these rooms share a kitchen, bathroom and sitting area. Each bedroom has its own key. We aim to provide this accommodation initially on admission to the unit.

We also have 3 other parent bedrooms with shared facilities (including laundry facility) on the hospital site; however these are approximately a 10 minute walk. There is car parking facilities at this accommodation. We will require you to move to this accommodation approximately 5-10 days after you arrive on the unit. Staff will discuss the accommodation with you on the unit. All accommodation is free of charge.

If all of the Neonatal accommodation is in use, we will endeavour to find you accommodation, free of charge, in other areas of the organisation.

Parent facilities

    • There is a waiting room on the unit with a hot drink vending machine (cost 50p), cold water fountain on unit, cold drink vending machine just outside unit.
    • There is a parents reading library in waiting room.
    • TV in waiting room
    • Parent accommodation as described above.
    • Reduced cost meal voucher for hospital canteen, please ask staff

Mobile phone use
Mobile phones must be in flight mode whilst on the unit.

Telephone and computer access
There is a pay telephone in parent’s waiting room; mobile phones can be used outside of unit. Currently no computer access for parents, Wi-Fi not available on unit

Breastfeeding facilities and support
The unit has just been assessed by UNICEF baby friendly and successfully achieved level 3. All staff support mothers with expressing/breast feeding You will be given the small wonders dvd which has an excellent chapter to support the advice given by staff (chapter4). There is a separate room on the unit for expressing; we currently have 3 electric breast pumps. Screens are available and these electric pumps can be used at your baby’s cot side. There is a large fridge /freezer to store breast milk in, and also a separate large freezer. There are electric breast pumps for free loan if you go home before your baby, please ask a member of staff.

Facilities for siblings
Small selection of toys in waiting room, books, dvds, portable dvd players and headphones are available in each room, please ask staff for a colouring pack for your child if required. Children must be supervised at all times. If you are struggling with child care for other children please speak to Sue Thompson (Bliss nurse)

Bereavement support
All staff support families through bereavement, we have a dedicated bereavement support worker who will help with the practical aspects of bereavement, such as arranging a funeral.
You will be offered an appointment to speak to a consultant 6-8 weeks after the death of your baby(‘s).
We have a quiet room just outside of the unit to enable you to spend time with your baby.
The chaplaincy team can be contacted at any time for support, blessing or baptism.

If you feel that you would like to speak to someone whilst your baby is in the unit please speak to a member of staff. Sue Thompson (Bliss nurse) is available during the week, it may be possible to arrange an appointment to speak to an independent counsellor within the hospital.

Parent support group
There is a weekly ‘coffee morning’ on a Thursday in the waiting room, it is hoped that this helps you meet other families on the unit.
Sue Thompson (Bliss Nurse) is available for practical and emotional support whilst on the unit.
There is a Family Support group you are welcome to attend after you leave the neonatal unit, please as staff for information.

Who’s who on the unit?

Consultant(s) on the unit
Professor Jonathan Wyllie, Professor Win Tin, Professor Sunil Sinha, Dr Mithilesh Lal, Dr Shalabh Garg, Dr Lynne Paterson (nurse consultant), Dr Prashant Mallya, Dr Vrinda Nair

Unit manager
Jane Hall

Infant feeding coordinator
Emma Williams and Sallie Southall

Family centred care lead
Sue Thompson

Developmental care leads
Liz McLachlan / Judith Bowes

Community nursing team
Irene Redpath and Jen Cartwright

Practice Development Sister
Jackie Cooke

Transport lead
Sue Morgan

Research Nurses
Amanda Forster / Helena Smith

Julie Pagan

Speech and Language therapist
Caroline Gilg Watson

Liz McLachlan

What to expect when you arrive

How to access the Unit
Doors are locked, to gain access you need to ring a bell on the right side of the main doors to gain entry. Please wash and gel your hands at entrance to unit and leave outdoor coats bags on hooks/lockers provided.

Who to talk to if you have any concerns
Initially you can speak to the nurse looking after your baby or the team leader for the shift. There is always a member of the medical team to speak to on the unit. Jane Hall (ward manager) is available Monday – Friday. You can contact Patient Advice and Liaison Service (PALS) by telephone or email 9 – 5 Monday – Friday; tel: 0800 0282451, email:

Talking to the medical team
The consultants spend a week on call for the unit and you can speak to the consultant for the week about your baby. You are welcome to attend the ward rounds and your opinion is valued. Other members of the medical team/ Advanced Neonatal Nurse Practitioner (ANNP) are available day/night.

Ward round
There is a morning ward round for all babies on the unit, usually starting at 9:30, there is also an evening ward round for babies in Intensive Care / High Dependency, usually starting 8:30-9, please ask the nurse looking after your baby if you would like to attend for a more definite time.

Baby rest time
Quiet time is between 1 – 3pm.

Visiting information

Visiting policy
Parents can visit anytime, we ask you to leave during nursing handover at 7am and 7pm (for 30 minutes), you are welcome to visit during the ward round when your baby is being discussed but we ask you to leave the room when other babies are being discussed.

Can visit at any time with parents.

Can visit at any time, grandparents can visit without parents being present, but they cannot bring any other visitor to the unit with them to visit the baby.

Family and Friends
Visiting between 1:30-2:20pm and 5:30-6:30pm, a parent must be present.

Number of visitors
2 visitors per space, waiting room on unit.

No children, other than siblings, allowed on to the unit under 16 years.

Hygiene and infection prevention
Please wash your hands and use the hand gel on entry to the unit and wash and gel your hands as you enter the room where your baby is being cared for. Remove any watches or jewellery, other than a wedding ring please before visiting your baby. Please keep your arms free of clothing/jewellery below your elbow.

You can securely store your bags in lockers, operated with a £1 coin (returnable) and there are coat hooks at the entrance to the unit.

By car

Nearest car park
Visitor car parking is located opposite the women and children’s entrance. As you enter the hospital grounds you will see Accident and Emergency to your left, follow the road to the right, cross the round a bout and car park is immediately on left. Take ticket from machine on entry and pay on departure. Car parks V1 and V2 are closest to the unit.

Car parking charges
Reduced cost parking ticket available, please ask staff on unit for a form. £9.70/ month or £21.20/3 months, plus a £10 refundable deposit.

By bus

Nearest bus stop
Directly outside hospital

By train

Nearest railway station
Within hospital site (James Cook) or Middlesbrough railway station


Cashpoint machine
North Entrance and WHSmiths

Catering/refreshment facilities (in the hospital)
Hospital canteen serving hot food/ salads and sandwiches from breakfast to evening, ask staff on the neonatal unit for a voucher to purchase food at a discounted rate.

  • WRVS Coffee shop near canteen
  • WRVS shop North entrance
  • WRVS shop Women and Children entrance
  • Costa coffee opening hours – Monday –Friday 7am-10pm, Sat/Sun 8am-8pm
  • Marks and Spencer Simply Food opening hours Monday-Friday 7am-9pm, Sat/Sun 8am-8pm
  • WH Smiths opening hours Monday-Friday 7am-9pm, Sat/Sun 9am-7:30pm

Other shops on site/nearby
Tesco, Aldi near by

Laundry facilities
Available within neonatal flat at Guisborough House, key required from staff.

Religious and spiritual support
All faiths can access religious/spiritual support via staff contacting hospital switchboard. There is a hospital chapel located at the North entrance to the hospital.

Patient Advocacy Liaison Service (PALS)
You can contact PALS by telephone or email 9-5 Monday – Friday; tel: 0800 0282451, email:

Interpreting services
Staff on the unit will arrange this as required.

Access to a midwife
Community midwives will visit mums who are resident in the neonatal accommodation.