Hospitals Within Our Network

Royal Victoria Infirmary Hospital - The Newcastle upon Tyne Hospitals - NHS

Hospital Services

Cashpoint machine
Situated in Leazes wing reception, which is on level 3 (ground level) and in Amigos shop New Victoria Wing.

Catering/refreshment facilities (in the hospital)
We have a snacks fridge on the unit which has sandwiches, yoghurts, fruit, crisps etc available for parents. There is a food court available on site within the hospital just a few minutes’ walk from the unit as well as a Costa Coffee shop and Newsagents store located on the floor directly below. The New Victoria Wing also hosts Amigos newsagents, Costa Coffee and a Pharmacy. WRVS also has cafes/shop around the hospital – limited opening times so please check with staff Newcastle City Centre is a short walk from the hospital with all the amenities of the city.
City centre map »

Chaplaincy
Regardless of religion or faith the multi-disciplinary team provides recourses to help meet your religious or spiritual needs whilst in hospital. The service provides opportunities for quiet times, reflection or worship either at the bedside or within the chapel, available 24 hours a day for patients, visitors and carers.
Contact:  0191 2448129 08.30-5.00pm or 0191 2336161 (on call service)

Patient Advocacy Liaison Service (PALS)
Free, confidential service for all patients, relatives and carers.

Freephone: 0800 032 0202 (Mon – Fri 09.00-4.30pm answer phone available)
Email: northoftynepals@nhct.nhs.uk
Interpreting services
Interpreting services can be arranged by neonatal staff if required. Please ask for further details.

Access to a midwife
If you require access to a midwife either as a planned check or as an emergency this can be arranged, please ask a member of the nursing team.

Ward Information

Neonatal unit facilities

Parent Accommodation/Facilities
There are 3 parents flats available on the unit, these can be used subject to availability, but may have to be prioritised for use. All flats have en-suite facilities and hot meals can be provided for mothers resident in the flats. Please see nurse in charge for further details.

Also within the grounds of the RVI is Crawford House, parental accommodation that is funded by The Sick Children’s Trust. This accommodation has 23 family bedrooms, fully equipped kitchen and dining area. There are also laundry facilities, play area for children and lounge area, further information can be found at www.sickchildrenstrust.org where you can also download a leaflet specific to Crawford House and all it has to offer.

Rooms at Crawford House must be booked via the ward staff and is subject to availability.

The unit also offers a parental area with TV where tea, coffee and a selection of hot drinks are available. There is also a small children’s play area within this room (children must be supervised). Parents can also access snacks such as sandwiches, crisps, yoghurts and fruit free of charge whilst on the unit.

Mobile phone use
Mobile phones are only permitted for use on the unit whilst in flight mode for the use of cameras. No videos to be used, there are areas within the hospital such as reception & lobbies, cafes etc. where mobile phones are permitted. Payphones are available in the main reception of the hospital. There are currently no parent facilities for using computers

Breastfeeding facilities and support
The RVI Neonatal Unit has UNICEF Baby-Friendly Stage 1 Accreditation. This means that policies, guidelines and staff training curriculums are in place to promote optimal support and care. There are 2 expressing rooms where mothers can express breast milk or this can be done at the cot side with the privacy of screens where Mothers can be close to their baby. HELEN SMITH is the infant feed lead nurse who can offer you support and advice. All staff on the unit are fully trained in supporting breast feeding and expressing.

Facilities for siblings
There is a small play area within the parent’s waiting room where children must be supervised. We also have a selection of colouring pictures and pencils for children which can be used within the bays.

Bereavement support
We have a quiet room on the unit that can be used by parents if they wish to have some quiet time as well as a quiet room at Leazes reception. Bereavement officers are also available to speak to and support you through a difficult time. The chaplaincy service is available 24 hour a day and can be contacted on request.

Counselling
Parents can talk to medical/nursing staff at any time, but we also have the option for parents to speak to our psychologist Bridie Grant, who will often talk to parents through this difficult time. Ask staff for further details.Barbara Hanson can also be contacted for counselling support.

Parent support group
The Buddy Group – this runs once a month where parents, both previous patients and present can meet for support, advice or a social get together. Sessions often have guest speakers where families can ‘meet the professionals’ and are very informal with tea & coffee provided.

Tiny Lives RVI Charity
Tiny Lives understands that being told not all may be well with your baby is an incredibly traumatic experience and our team of Buddy Volunteers are here to help, proving Peer Support.

Peer support and sharing common experiences has been proven to increase wellbeing. Peer support is recognised and advised to aid recovery in the NICE guidelines. Some of the benefits found through NICE’s research:

  • You will make new friends with shared experiences,
  • find hope through over people’s triumphs,
  • build social relationships
  • experience the relief of speaking freely and sharing in a group
  • find acceptance of your illness,
  • and most importantly realise that ‘you are not alone’

Buddy Volunteers are people with lived experience in the following areas Foetal Med, Antenatal stays, Twins/multiples, SCBU and bereavement. They are here for you, to help share experiences and peer support you through this journey.

It may be that you would like a buddy volunteer to come and sit with you as you wait for appointments in Foetal Med, or go for a coffee. It maybe that you would like someone to spend some time with you as you visit your baby in special care, or someone to visit you as you have an antenatal stay on ward 34.

For more information or if you would like to be paired with a Buddy Volunteer please contact Louiza@tinylives.org.uk or 0191 2302112

Or visit our website for more information http://www.tinylives.org.uk/support-and-information/buddy-group/

The Discharge Clinic – this runs twice a month where parents are invited to come along and discuss issues in preparation for going home. The session is run as a workshop and parents rotate individually around the group where topics such as feeding, safe sleeping and developmental care are discussed which can be tailored to each family to allay any worries or anxieties they may face before going home. The session is very informal with tea, coffee and biscuits and extended family members such as Grandparents can also attend if the family wishes.

Please ask a member of staff for further details.

Who’s who on the unit?

Consultant(s) on the unit
Dr Alan Fenton, Dr Martin Ward Platt, Dr Nick Embleton, Dr Janet Berrington, Dr Sundeep Harigopal, Dr Richard Hearn, Dr Sri Ramaiah, Dr Naveen Athiraman, Dr Rob Tinnion

Nursing and other leads
Mrs. Yvonne Collingwood – Ward Matron
Helen Smith – Infant feed co-ordinator
Maria Douglas – Developmental care/family centred care lead (red area)
Karen Matthison – Developmental care/family centred care lead (blue area)
Pat Dulston – Physiotherapist
Catherine Ashcroft – Speech and Language therapist
Fiona Ewing – Social Worker

What to expect when you arrive

How to access the Unit
Situated in Leazes Wing, Level 4 within the maternity department

All entrances to maternity services are locked with security doors, the staff at maternity reception can open the doors for access to the neonatal unit.

Once you enter the unit it separates into two areas; Intensive care (Red Area) and High/Low dependency (Blue/Green Area). All unit facilities such as waiting area, breast feeding rooms etc are situated within the unit and are for use of all parents within the unit.

The nurse caring for your baby on each shift will introduce themselves.

Who to talk to if you have any concerns
The nurse caring for your baby that day will be available to talk to about your baby’s care or if you prefer you can discuss any issues with the nurse in charge. Appointments can be made to meet with the Matron if required.

Talking to the medical team
Consultants rotate around the unit on a weekly basis and are available to talk to when they are covering the area your baby is on. Parents are also invited to attend the morning ward rounds and encouraged to share thoughts and opinions when discussing the care of their baby. Ward rounds include medical and nursing staff and often include others such as physiotherapist, pharmacist and speech/ language therapist. Ward rounds commence at approximately 9.30

Baby rest time
We endeavour to have quiet hour daily between 2.00-3.00pm.

Maps and Directions

By car

Car parking charges
RVI parking space can be very limited but there is also access to the multi-storey car park within the hospital grounds. The Park and Ride facility is also an option where you can park within another Newcastle Hospitals site (CAV) for £1 per day and the hopper service will bring you across to the RVI site. For further information please ask staff.

We aim to support parents with parking charges – please see staff for details

RVI charges

  • 0 to 5 hours – £1.20 per hour(or part hour)
  • 6 to 24 hours (Mon-Fri) – £7.20
  • 3 to 24 hours (Sat and Sun) – £3.60

Multi-storey Charges

  • 0 to 5 hours – £1.30 per hour
  • 5 to 10 hours – £8.00
  • 10 to 24 hour – £14.00
  • Sunday parking – £1.30 per hour up to 5 hours and £6.00 up to 24 hours if the fifth hour before midnight

Parking permits are available in some cases – please ask for details

Public Transport

For information on all public transport in Tyne & Wear visit: www.nexus.org.uk

Bus: Both HAYMARKET bus station and ELDON SQUARE bus station are a short distance from the RVI

Metro: HAYMARKET Metro station and ST JAMES Metro station are nearest metro links

Train: Newcastle Central Station

View on Google Maps »

Visiting Information

Visiting information

Parents
Open access so parents can visit any time.

Siblings
Open access with parents.

Grandparents
Any time but must be accompanied by a parent.

Family and Friends
Any time but must be accompanied by a parent.

Number of visitors
3 only at cot side at any given time, this must include a parent.

Restrictions
No children under 16 years unless siblings, no visitor will be allowed to visit baby unless accompanied by a parent.The unit can be very busy and there may be times when you are asked to leave the bays for procedures, x-rays etc. Occasionally restrictions may be in place, please check with staff. For confidentiality we would also ask parents to leave during nursing handovers (07:30-08:00 and 20:00-20:30). Any information via telephone will only be given to parents.

Hygiene and infection prevention
To minimize the risk of infection ALL VISITORS to gel hands on entering and leaving the unit and wash hands on entering the bays. We operate a ‘bare below elbow’ policy, therefore jewellery (with exception of plain wedding bands) and watches must be removed before entering the bays.

Outdoor coats to be removed before entering the bays – coat pegs available in each area.

If you are unwell please seek advice before visiting the unit

Sunderland Royal Hospital

Hospital Services

Cashpoint machine
Yes in main reception

Catering/refreshment facilities (in the hospital)
Parents can you the canteen Monday to Friday there are prepacked food for weekends. There is a WRVS coffee shop at main reception open all week and another coffee shop at outpatients open Monday to friday.

Other shops on site/nearby
There are several different shops on Chester road directly outside of the hospital. There is also the chesters pub.

Laundry facilities
Nothing on site there is laundrette on Hlyton road.

Religious and spiritual support
Hospital chapel and there is always a Chaplin on call.

Patient Advocacy Liaison Service (PALS)
Open Monday to Friday 08:00 – 17:00 tel:- 0191 5699855

Interpreting services
Available on request

Access to a midwife
Yes when needed

Ward Information

Neonatal unit facilities

Parent accommodation
Woodford Williams lodge is available to parents out of the area where we can offer some limited overnight facilities. We do have 2 rooms on the unit that can be used if baby is very ill and we do use them for mothers to room in prior to discharge.

Parent facilities
Waiting room has now been extended and has a play area for siblings. There is a kitchen where they can make tea and coffee once the room is sorted.

Mobile phone use
Only to be used in certain areas not in clinical areas.

Telephone and computer access
Pay phone in waiting area no access to computer.

Breastfeeding facilities and support
Breast feeding nurse on the unit a room for mothers to express electric pumps on the unit and also electric pumps available to loan. There is breast feeding co ordinator on maternity and breast feeding buddies who work both in and outside the hospital.

Facilities for siblings
Limited on the unit and must be supervised there is also a play area on the paediatric unit they can use.

Bereavement support
We have a Bereavement nurse Kayleigh Light and the Chaplin service but are able to put families into touch with relevant support groups.

Counselling
All staff available and aware of support groups.

Parent support group
We have a “Buddy” group which meets approx every 6 weeks for previous preterm babies and parents to meet up.

Who’s who on the unit?

Consultant(s) on the unit
We have 5 consultants Dr Abu- Harb, Dr Gillespie, Dr Geethanath, Dr Gaffari, and Dr Ahmed

Unit manager
Kristina Simmons

Infant feeding coordinator
Breast feeding Sue Hindle

Family centred care lead
Claire King

Developmental care lead
Tracey Gleghorn

Community nurse
No designated neonatal team but paediatric community team look after any discharged preterm’s that need community input

What to expect when you arrive

How to access the Unit
The unit is locked at all times and access is via an intercom system.

Who to talk to if you have any concerns
Named nurse for their baby but nurse in charge if they are not available.

Talking to the medical team
Open access to the medical team depending on work load.

Ward round
High dependency ward round daily at 09.00 and invited to attend. Cool room ward round is nurse lead and therefore no designated time depending on work load normally am.

Baby rest time
Quiet time is between 13.00 and 15.00

Maps and Directions

By car

Map on hospital web page

Nearest car park
Directly out side of the maternity enterance

Car parking charges
£2 for one hour, £3 for two hours or £20 for a monthly permit.

By bus

Nearest bus stop
Directly outside the hospital gates

By train

Nearest railway station
City centre approx half a mile away. Also metro station

View on Google Maps »

Visiting Information

Visiting information

Visiting policies
Only 3 visitors at time of which one must be a parent.

Parents
Open visiting

Siblings
Open visiting

Grandparents
Open visiting with a parent

Family and Friends
Must come with a parent

Number of visitors
3 max and one must be a parent

Restrictions
Only 3 at a time and if busy due to space or work load my be reduced amount. Also on ward round have to wait in waiting room when other babies are discussed. No children under 14 years of age other than siblings.

Hygiene and infection prevention
Out door coats to be stored in waiting area and lockers are available (£1 coin needed but returned when key put back in)

University Hospital of North Tees - NHS

Hospital Services

Cashpoint machine
2 Cashpoints available – 1 Near Shops at Main Entrance. 1 Near Main Tower Block Lift Area.

Catering/refreshment facilities (in the hospital)
Hospital Canteen which includes eros @cafe Wilburs Coffee Shop, Costa Coffee near Main Entrance and Coffee Stand near Main Tower Block Lift Area (Opening Times Vary)

Other shops on site/nearby

  • On site is McColls (Newsagent/ General Store), Pharmacy and WRVS Gift and Flower Shops.
  • Nearby – Opposite the Hospital are Hardwick Shops which include – Greggs, Subway, Chip Shop and Nisa Convenience Store
  • Approximately 0.5 Mile – Tesco Extra and McDonalds

Laundry facilities
Busy Bee located on Ground Floor available to Staff and Public.

Religious and spiritual support
All Denominations can be catered for. We have an On-site chaplaincy team.

Patient Advocacy Liaison Service (PALS)
Now known as Patient Experience Team (PET). Drop in Office Open 13:30-16:30 Monday to Friday or alternatively Telephone from 08:30 Telephone: 01642 624719

Interpreting services
Telephone or Face to Face Interpreters can be arranged as required.

Access to a midwife
Midwives are available on site.

Ward Information

Neonatal unit facilities

Parent accommodation
Currently we have 1 Bedroom for parents of very sick infants or parents having to travel long distance. In addition we have another 2 rooms that can be utilised for parents to use.

Parent facilities
There is a kitchen area with Tea/ Coffee facilities. In addition there is also a Kettle, Toaster, Microwave and Fridge. Next to the kitchen is a sitting/ waiting room.

Mobile phone use
If possible refrain from using mobile phones in the Nurseries. Mobile Phones can be used on the Landing or in the Parent sitting room and Side rooms.

Telephone and computer access
No Computer Access. There is a payphone on the Unit. Phone Calls can under certain circumstances be made from the Unit Phone on request.

Breastfeeding facilities and support
Electric Breast Pumps are available to use on the Unit. In addition we now have Electric Portable Breast Pumps to Loan. Ask Staff for further details. All Staff can offer support and advice.

Facilities for siblings
There is a playroom situated within the parents sitting/ waiting room. All children need to be supervised at all times.

Bereavement support
Bereavement Support Officer available and can refer for counselling in house if required.

Parent support group
Held 1st and 3rd Tuesday 13:00 – 14:30 at Footsteps Childrens Centre, Ochill Terrace, Billingham, TS23 2QL.

Who’s who on the unit?

Consultant(s) on the unit
Dr C Harikumar, Professor S Gupta, Dr S Janakiraman, Dr S Job, Dr Prakash Loganathan

Unit manager
Ward Matron – Debbie Bryan
Clinical Lead – Jane Malcolm
Medical Staff: Senior House Officers and Registrars are based within the Unit of whom you will be in contact with Advanced Neonatal Nurse Practitioners (ANNP) – Jane Malcolm, Sue Stones
Sisters/ TeamLead: Sue Stones, Linda Newcombe, Jayne Jobling, Denise Carr, Marie Lawton, Julie King, Julie Colarossi
Staff Nurses: A team of 41 Qualified Neonatal Nurses work on the Unit
Research Nurses: Wendy Cheadle

Infant feeding coordinator
Lorraine Spencer – Specialist Midwife

Family centred care lead
Rebecca Taylor

Community nursing team
Katy Quinn/Claire Flanagan
Housekeepers: Lynne, Kay, Glynnis and Jan
Domestic: Linda and Jean

What to expect when you arrive

How to access the Unit
The Neonatal Unit (Ward 23) is situated on the 2nd Floor Main Tower Block and access to the Unit is gained through an Intercom System. Main Door to the Unit is Locked at all times and released for access.

Who to talk to if you have any concerns
Debbie Bryan – Ward Matron, Jane Malcolm – Clinical Lead or any of our Team Leads/Sisters

Talking to the medical team
You can discuss any concerns on the Ward Round or alternatively Time will be made available upon request.

Ward round
Daily Starting approximately 09:30am

Baby rest time
Quiet Time for Babies is 13:00-15:00 hours daily

Maps and Directions

By car

Nearest car park
Main Car Park situated directly in Front of Hospital

Car parking charges

  • £3 – 12 Hours Multiple Visits
  • £6 – 24 Hours Multiple Visits
  • £10 – 28 Day Pass

By bus

Nearest bus stop
Within Hospital Grounds – Opposite Main Entrance

By train

Nearest railway station
Stockton

Download hospital map »
View on Google Maps »

Visiting Information

Visiting information

Parents
Open Visiting

Siblings
Open Visiting

Grandparents
4 – 6pm

Family and Friends
4 – 6pm

Number of visitors
Maximum 4 including a parent

Restrictions
No Children Under 12 unless Sibling of Infant

Hygiene and infection prevention
Outdoor Coats can be hung up near the Parents Sitting Room. We request that ALL Visitors use the Hand Gel on entry to the unit. Gel Dispensers are situated throughout the Unit including at each cot side. Hand Basins are situated in each room.

THE JAMES COOK UNIVERSITY HOSPITAL

Hospital Services

Cashpoint machine
North Entrance and WHSmiths

Catering/refreshment facilities (in the hospital)
Hospital canteen serving hot food/ salads and sandwiches from breakfast to evening, ask staff on the neonatal unit for a voucher to purchase food at a discounted rate.

  • WRVS Coffee shop near canteen
  • WRVS shop North entrance
  • WRVS shop Women and Children entrance
  • Costa coffee opening hours – Monday –Friday 7am-10pm, Sat/Sun 8am-8pm
  • Marks and Spencer Simply Food opening hours Monday-Friday 7am-9pm, Sat/Sun 8am-8pm
  • WH Smiths opening hours Monday-Friday 7am-9pm, Sat/Sun 9am-7:30pm

Other shops on site/nearby
Tesco, Aldi near by

Laundry facilities
Available within neonatal flat at Guisborough House, key required from staff.

Religious and spiritual support
All faiths can access religious/spiritual support via staff contacting hospital switchboard. There is a hospital chapel located at the North entrance to the hospital.

Patient Advocacy Liaison Service (PALS)
You can contact PALS by telephone or email 9-5 Monday – Friday; tel: 0800 0282451, email: pals@stees.nhs.uk

Interpreting services
Staff on the unit will arrange this as required.

Access to a midwife
Community midwives will visit mums who are resident in the neonatal accommodation.

Ward Information

Neonatal unit facilities

Parent accommodation
There are 4 bedrooms for parents to use very close to the Unit, these rooms share a kitchen, bathroom and sitting area. Each bedroom has its own key. We aim to provide this accommodation initially on admission to the unit.

We also have 3 other parent bedrooms with shared facilities (including laundry facility) on the hospital site; however these are approximately a 10 minute walk. There is car parking facilities at this accommodation. We will require you to move to this accommodation approximately 5-10 days after you arrive on the unit. Staff will discuss the accommodation with you on the unit. All accommodation is free of charge.

If all of the Neonatal accommodation is in use, we will endeavour to find you accommodation, free of charge, in other areas of the organisation.

Parent facilities

  • There is a waiting room on the unit with a hot drink vending machine (cost 50p), cold water fountain on unit, cold drink vending machine just outside unit.
  • There is a parents reading library in waiting room.
  • TV in waiting room
  • Parent accommodation as described above.
  • Reduced cost meal voucher for hospital canteen, please ask staff

Mobile phone use
Mobile phones must be in flight mode whilst on the unit.

Telephone and computer access
There is a pay telephone in parent’s waiting room; mobile phones can be used outside of unit. Currently no computer access for parents, Wi-Fi not available on unit

Breastfeeding facilities and support
The unit has just been assessed by UNICEF baby friendly and successfully achieved level 3. All staff support mothers with expressing/breast feeding You will be given the small wonders dvd which has an excellent chapter to support the advice given by staff (chapter4). There is a separate room on the unit for expressing; we currently have 3 electric breast pumps. Screens are available and these electric pumps can be used at your baby’s cot side. There is a large fridge /freezer to store breast milk in, and also a separate large freezer. There are electric breast pumps for free loan if you go home before your baby, please ask a member of staff.

Facilities for siblings
Small selection of toys in waiting room, books, dvds, portable dvd players and headphones are available in each room, please ask staff for a colouring pack for your child if required. Children must be supervised at all times. If you are struggling with child care for other children please speak to Sue Thompson (Bliss nurse)

Bereavement support
All staff support families through bereavement, we have a dedicated bereavement support worker who will help with the practical aspects of bereavement, such as arranging a funeral.
You will be offered an appointment to speak to a consultant 6-8 weeks after the death of your baby(‘s).
We have a quiet room just outside of the unit to enable you to spend time with your baby.
The chaplaincy team can be contacted at any time for support, blessing or baptism.

Counselling
If you feel that you would like to speak to someone whilst your baby is in the unit please speak to a member of staff. Sue Thompson (Bliss nurse) is available during the week, it may be possible to arrange an appointment to speak to an independent counsellor within the hospital.

Parent support group
There is a weekly ‘coffee morning’ on a Thursday in the waiting room, it is hoped that this helps you meet other families on the unit.
Sue Thompson (Bliss Nurse) is available for practical and emotional support whilst on the unit.
There is a Family Support group you are welcome to attend after you leave the neonatal unit, please as staff for information.

Who’s who on the unit?

Consultant(s) on the unit
Professor Jonathan Wyllie, Professor Win Tin, Professor Sunil Sinha, Dr Mithilesh Lal, Dr Shalabh Garg, Dr Lynne Paterson (nurse consultant), Dr Prashant Mallya, Dr Vrinda Nair

Unit manager
Jane Hall

Infant feeding coordinator
Emma Williams and Sallie Southall

Family centred care lead
Sue Thompson

Developmental care leads
Liz McLachlan / Judith Bowes

Community nursing team
Irene Redpath and Jen Cartwright

Practice Development Sister
Jackie Cooke

Transport lead
Sue Morgan

Research Nurses
Amanda Forster / Helena Smith

Pharmacist
Julie Pagan

Speech and Language therapist
Caroline Gilg Watson

Physiotherapist
Liz McLachlan

What to expect when you arrive

How to access the Unit
Doors are locked, to gain access you need to ring a bell on the right side of the main doors to gain entry. Please wash and gel your hands at entrance to unit and leave outdoor coats bags on hooks/lockers provided.

Who to talk to if you have any concerns
Initially you can speak to the nurse looking after your baby or the team leader for the shift. There is always a member of the medical team to speak to on the unit. Jane Hall (ward manager) is available Monday – Friday. You can contact Patient Advice and Liaison Service (PALS) by telephone or email 9:00 – 5:00 Monday – Friday; tel: 0800 0282451, email: pals@stees.nhs.uk

Talking to the medical team
The consultants spend a week on call for the unit and you can speak to the consultant for the week about your baby. You are welcome to attend the ward rounds and your opinion is valued. Other members of the medical team/ Advanced Neonatal Nurse Practitioner (ANNP) are available day/night.

Ward round
There is a morning ward round for all babies on the unit, usually starting at 9:30, there is also an evening ward round for babies in Intensive Care / High Dependency, usually starting 8:30-9:00, please ask the nurse looking after your baby if you would like to attend for a more definite time.

Baby rest time
Quiet time is between 1:00 – 3:00pm.

Maps and Directions

By car

Nearest car park
Visitor car parking is located opposite the women and children’s entrance. As you enter the hospital grounds you will see Accident and Emergency to your left, follow the road to the right, cross the round a bout and car park is immediately on left. Take ticket from machine on entry and pay on departure. Car parks V1 and V2 are closest to the unit.

Car parking charges
Reduced cost parking ticket available, please ask staff on unit for a form. £9.70/ month or £21.20/3 months, plus a £10 refundable deposit.

By bus

Nearest bus stop
Directly outside hospital

By train

Nearest railway station
Within hospital site (James Cook) or Middlesbrough railway station

View on Google Maps »

Visiting Information

Visiting information

Visiting policy
Parents can visit anytime, we ask you to leave during nursing handover at 7am and 7pm (for 30 minutes), you are welcome to visit during the ward round when your baby is being discussed but we ask you to leave the room when other babies are being discussed.

Siblings
Can visit at any time with parents.

Grandparents
Can visit at any time, grandparents can visit without parents being present, but they cannot bring any other visitor to the unit with them to visit the baby.

Family and Friends
Visiting between 1:30-2:20pm and 5:30-6:30pm, a parent must be present.

Number of visitors
2 visitors per space, waiting room on unit.

Restrictions
No children, other than siblings, allowed on to the unit under 16 years.

Hygiene and infection prevention
Please wash your hands and use the hand gel on entry to the unit and wash and gel your hands as you enter the room where your baby is being cared for. Remove any watches or jewellery, other than a wedding ring please before visiting your baby. Please keep your arms free of clothing/jewellery below your elbow.

You can securely store your bags in lockers, operated with a £1 coin (returnable) and there are coat hooks at the entrance to the unit.

NORTHUMBRIA SPECIALIST EMERGENCY CARE HOSPITAL

Hospital Services

Catering/refreshment facilities
Hospital Volunteer Service coffee shop:

The hospital has a coffee shop at the main entrance run by our Hospital Volunteer Service where you can get snacks, and hot drinks, as well as newspapers and magazines

Main entrance cafe/shop
Monday to Friday 8.30am-7pm
Saturday and Sunday 1pm-7pm

Restaurant
The restaurant is on the ground floor and is open 24 hours a day.

Vending machines are available.

Laundry facilities
None.

Religious and spiritual support
Our Chaplaincy team provides confidential comfort and support, the Chaplains are available to people of all faiths or none.

Patient Advocacy Liaison Service (PALS)
Available during office hours: 0800 032 0202

More Information
More information on all of our trust services is available at: www.northumbria.nhs.uk

Ward Information

Neonatal unit facilities

There are 14 special care baby cots

Access to a midwife
Available on site 24 hours a day

Parent accommodation
There are two parents rooms each with en-suite facilities.

Parent facilities
There is a sitting room with kettle, fridge and TV.
Resident parents have meals provided
Books are available

Facilities for siblings
Siblings are welcome, but must be supervised.

Mobile phone use
We advise mobile phones are turned off during visits and are used only for taking photos of own infant.

Telephone access
A public telephone is available for parents to use.

Breastfeeding facilities and support

  • breastfeeding support is available 24 hours
  • breastfeeding community team
  • a breast pump is available to loan and there is storage for breast milk.

Baby rest time
we provide individualised care.

Interpreting Service
An interpreting service is available.

Counselling
A Clinical Psychologist is available
Parent support group: Bliss cards

Bereavement support
A Bereavement Officer is available

Who’s who on the unit?

We have a display showing the uniforms worn by staff – a Who’s Who of staff you may see on SCBU.

All staff wear scrubs in different colours:

  • Dark purple – Advanced Neonatal Nurse Practitioner
  • Light purple – Neonatal Nurse Practitioner
  • Dark blue – Senior Neonatal Nurse
  • Light blue – Staff Nurse
  • Grey – Neonatal Healthcare Assistant

SCBU is also known as an Advanced Neonatal Nurse Practitioner – led Unit

  • Dr Stephen Bruce – Lead Paediatrician
  • George Brooks – Neonatal Nurse Consultant
  • Lorraine Munro – Ward Manager/ANNP
  • Margaret Cleghorn – Infant feeding coordinator (based on postnatal ward)
  • Graham Curry – Community nurse, paediatric community outreach lead

Manager/Advanced Neonatal Nurse Practitioner (ANNP)
Lorraine Munro

Infant feeding coordinator
Leigh Murphy

Community nurse, paediatric community outreach lead
Graham Curry

What to expect when you arrive

How to access the Unit
Use the main hospital entrance, SCBU is on second floor next to the birthing centre. There are stairs and a lift to the second floor

There is a security door at the entrance to the unit, you will need to press the call button and identify yourself before you are allowed access to the unit

Who to talk to if you have any concerns
Duty Advanced Neonatal Nurse Practitioner or allocated nurse for your baby.

Ward round
There is a daily ward round, by the duty ANNP, at 8:30am.

Talking to the medical team
An appointment can be arranged to see the visiting consultant.

Maps and Directions

By car

Northumbria Specialist Emergency Care Hospital is accessible from the A189 at East Cramlington, to the north of the Moor Farm roundabout. It is signposted from the northbound and southbound slip roads closest to the hospital

If you are travelling by car, we have produced videos to help direct you to the hospital

Car parking
Car parking is available and will cost £1.00 covering a 24 hour period from time of purchase.

Free car parking is available for parents of babies on the unit.

If the mother is discharged home a parking permit will be given to parents with babies on SCBU

By public transport

We have worked in partnership with Nexus to develop a public transport leaflet which provides information on shuttle service, bus, rail and metro services.

https://www.northumbria.nhs.uk/emergency/transport-and-parking

View on Google Maps »

Visiting Information

Visiting information

Parents
open visiting with baby’s own siblings.

Number of visitors
Four.

Restrictions
Visitors must be accompanied by a parent. 2pm-7.30pm for all other family and friends. No other children under 16 years of age may visit.

Hygiene and infection prevention
Handwashing/gel on entry and exit to unit. Secure handbag lockers are available. Tokens are not required We ask that all outdoor garments are removed on entering the unit.

Lockers
Lockers are available to store bags and valuables

If you need further information about visiting please speak to the nurse in charge.

Queen Elizabeth Hospital

Hospital Services

Cashpoint machine
Not currently available on site but planned for the new Emergency Care Department. Cash machine facilities 24hr at nearby Tesco Direct (within walking distance).

Catering/refreshment facilities (in the hospital)
Quenellies Restaurant is situated in the main building of the hospital. It is open 7.3-am-6.30pm. Serves hot and cold food and beverages. There are also vending machines situated in the corridor outside Quenellies where you can purchase hot and cold drinks, sandwiches and snacks. Vouchers are available for parents of babes on SCBU that entitles them to staff discount at Quenellies. The new Emergency Care department houses a Costa coffee shop, a Subway sandwich shop and a general store called Amigos. Opening times are Monday-Friday 7.30am-8.00pm, Weekends 8.00am-8.00pm. There is also a post box.

Other shops on site/nearby
Off site, there is general store on Queen Elizabeth Avenue and a nearby Tesco Direct. On Old Durham Road, there are many shops and take aways.

Laundry facilities
No on site facilities for personal use but the are laundrettes situated on Old Durham Road.

Religious and spiritual support
The hospital has a Chaplaincy Service. It is available 24hrs a day, 7 days a week. The Chapel and multifaith room are found in the main building and are open 24hrs a day, 7 days a week. They are situated in the same corridor as Quenellies/the dining room within the hospital. There is a Book of Remembrance for adults and babies/children which is opened to the relevant date each day. Entries can be made free of charge by contacting the Chaplains. Direct line number is: 0191 4452072.

Patient Advocacy Liaison Service (PALS)
PALS is open Monday-Friday 9.00am-5.00pm, with an answering machine outside of opening hours. Tel. no 0800 953 0667. Email: pals@ghnt.nhs.uk. Post: PALS Desk, Queen Elizabeth Avenue, Sheriff Hill, Gateshead, Tyne and Wear, NE9 6SX.

Interpreting services
Access to the interpreting service is available 24hrs a day, 7 days a week. The service will be arranged for you by a member of staff.

Access to a midwife
Access to a midwife is available 24hrs a day, 7 days a week. This will be arranged for the by a member of staff or you can contact the Pregnancy Assessment Unit (PAU) for advice/postnatal checks on 0191 445 2764.

Ward Information

Neonatal unit facilities

Parent accommodation
The Unit has one mother and baby room where mothers can come and stay with their babies in the days leading up to discharge. The room has a bed, TV, en suite shower and toilet facilities.

Parent facilities
The Unit has a sitting room for parents/siblings/visitors with a TV/DVD, magazines and information leaflets. All children must be supervised at all times.There is a kitchen where hot beverages can be made free of charge as well as chilled, filtered water. No hot drinks are to be taken into the clinical area. The nearest toilets can be found in the reception area of Maternity.

Mobile phone use
Mobile phones must not be used in the clinical area. They can be used in the Sitting room. If parents are wishing to use their phones to take photographs of their baby, the phone must be switched to flight mode.

Telephone and computer access
There is a pay phone in the reception area of Maternity as well as a free phone for a local taxi service. There is no computer access on the Unit for parents or visitors.

Breastfeeding facilities and support
There is an expressing room on the Unit with electric pumps available for use. Each mother is provided with a sterilising unit and this is changed daily by staff. Hand pumps are available free from the Unit. All staff ahve had breastfeeding support training and can assist mothers with breastfeeding and advice and support for expressing by hand, electric and hand pumps as well as assistance to establish feeding. There is a designated breastfeeding support worker within the maternity unit who is available to assist mothers on the unit, on the postnatal ward and at home.

Facilities for siblings
There are no designated facilities for siblings. Colouring sheets and crayons are available on the Unit. Parents/visitors are advised to bring books, toys, tablets/IPads, etc to keep children entertained.

Bereavement support
Those requiring support will be assisted by staff to access support through their GP/Community midwife/health visitor. Bereavement services are available at nearby RVI hospital. The hospital Chaplains are also available 24 hrs a day, 7 days a week. The unit also hold information to access SANDS services and there are local SANDS support groups.

Parent Support Group
There is no specific parent support group for the Queen Elizabeth Hospital SCBU. There are many local groups, eg Bosom Buddies and the Unit has details of these parents can access. There is a notice board in the paretns sitting room. All parents are given information to access BLISS and Tommy’s services.

Who’s who on the unit?

Consultant(s) on the unit
Dr. D. Bosman, Dr. A. Benhamed, Dr. S. Mannikar, Dr. H. Estyn-Jones, Dr. A. Dale, Dr. N. Sabrine, Dr. S. Wolny, Dr. N. Gittins, Dr. C. Howey

Unit manager
Chris Crone, Modern Matron

Infant feeding coordinator
Dr. Anne Dale is our nutrition specialist. We also have access to the SALT team, dieticians and community paediatric nurses.

Family centred care lead
No designated nurse but all staff work strongly to promote as part of the Unit philosophy of care.

Developmental care lead
Neonatal nurse Claire Henderson

Community nurse
No designated SCBU community nurse. We are supported by the local Community Paediatric Nursing Team.

What to expect when you arrive

How to access the Unit
All parents and visitors must sign in and out of the maternity unit on arrival and departure. The Special Care Baby Unit is securely locked at all times. Entry can be made via a buzzer entry system which is activated by staff once parents/visitors have confirmed who they are and who they are there to visit. This also has a monitor which enables staff to see who is at the door.

Who to talk to if you have any concerns
Nursing staff and senior nursing staff are available at all times should parents which to address any concerns. Medical staff can be requested if parents wish to discuss their concerns with the medical team. PALS service is available for advice and support as detailed earlier.

Talking to the medical team
Ward rounds are daily on the unit by a member of the medical team or one of the nurse practitioners. Parents/carers are invited to attend. Each baby is seen on an individual basis, ie confidentially and with no other parents present. Medical staff are available to talk to at request outside of ward round times. This would be arranged by one of the nursing staff for a day and time to suit parents/carers. Parents/carers are advised to write down any questions or particular concerns they may have prior to seeing the team so all areas are addressed.

Ward round
Ward round takes place on a morning. However, the time may vary slightly as our doctor’s work between SCBU and children’s ward. On a Friday morning we have a “grand round” where the medical team discuss all babies and their care as a team.

Baby rest time
There is no baby rest/quiet time on our Unit.

Maps and Directions

By car
QE Hospital Directions Map »
Site Car Parking – October 2014 QE »

Car parking charges
Car and motorbike parking facilities are at all sites. Drop off areas are located outside of the Emergency Care centre, Maternity, the Surgery Centre and the Jubilee Wing.

  • Up to 2 hrs – £2.50
  • Up to 4 hrs – £3.50
  • 4-24 hrs – £5.00
  • Lost tickets – £5.00

Nearest car park
The best entrance to use for maternity/SCBU is Entrance C from Queen Elizabeth Avenue.
There is a car parking permit scheme available for parents/carers which allows free parking for the duration of the baby’s hospital admission available from SCBU staff. For parents using public transport and in receipt of state benefits, you can claim back travel costs from the General Office in the Main Entrance.
There are bus stops situated along Queen Elizabeth Avenue which allows for travel to Gateshead and Heworth Interchanges. Metro services are available from both. Access to the railway is from Heworth Interchange or from Central Station which is one metro stop from Gateshead Interchange.

Download hospital map »
View on Google Maps »

Visiting Information

Visiting information

  • Visiting is every day of the year. Parents and siblings of the baby can visit at anytime, 24hrs a day, 7 days a week.
  • For visiting family and friends, the times are 3.30pm-4.30pm and 6.30pm-7.30pm.
  • All visitors must be accompanied by a parent except for extenuating circumstances.
  • Two visitors are allowed per baby plus a parent. Siblings of the baby are no included in this number.
  • There are no under 16’s allowed on the unit aside from siblings.We respectfully request that parents and visitors do not attend the Unit in their work attire and that all outdoor coats are removed before entering rooms. Teddy bear shaped coat hooks are situated outside of each room on both sides of the door.
  • We ask that every person, on entering and leaving the room, wash their hands at the sink with soap and water, regardless of whether they will be handling the baby and even if they have used alcohol gel in the corridor.
  • Alcohol gel can be found just outside the main door into the Unit for hands to be cleansed prior to entering. There is also gel just inside the door, to clean hands on leaving the Unit.
  • We advise that babies nursed in incubators are not handled by any visitors, only parents and siblings of the baby.
THE CUMBERLAND INFIRMARY

Hospital Services

Cashpoint machine
There is a cashpoint machine next to the Atria Cafe on the ground floor. It does not charge for withdrawing money.

Catering/refreshment facilities
The Time Out Restaurant is on the lower ground floor of the hospital and provides a full range of hot and cold food and drinks. It is open from 8.30am to 6.30pm seven days a week. There is a snack machine service after 6.30pm (access is through the second door) and seating is provided in the main restaurant area. There is a Starbucks Coffee outlet also located in Time Out and this is open from 9am to 4pm Monday to Friday.

The Atria Cafe is on the ground floor close to the main Outpatient seating area. It sells Starbucks Coffee and snacks and is open Monday to Friday from 8am until 7pm and on Saturday and Sunday from 11.30am until 5.30pm.

Other shops on site/nearby
The shop is opposite the Atria Cafe in the centre of the Atrium and close to the main Outpatient seating area. It is open Monday to Friday from 7am until 8.30pm; on Saturday from 9am until 7pm and on Sunday 9am to 7.30pm. The shop sells a range of goods including newspapers and magazines, books, greeting cards, DVDs, cuddly toys, confectionery, fruit, drinks, sandwiches, a range of toiletries, pyjamas and underwear.

There is also a Spar shop and Chinese takeaway at the bottom of the hospital drive.

Laundry facilities
No laundry facilities for parents on site.

Religious and spiritual support
The key purpose of the Hospital Chaplaincy is to help patients, visitors and staff to respond to their spiritual and emotional needs in general and to their experiences of life and death, illness and injury in particular. This includes pastoral and spiritual care for people regardless of their religious connections, or none, and religious care within the context of an individual’s own faith community.

The Hospital Chaplains are employed by the NHS and the team also includes a number of volunteers appointed by the Trust. The Chaplains can be contacted at any time, day or night, by leaving a message on 01228 814090 or by contacting Ward Staff or the switchboard. Requests for Holy Communion, Baptism etc. or simply a ‘listening ear’ should be referred to Ward Staff or the volunteer visitor.

The Infirmary Chapel and Quiet Room are available day and night, as places for quiet reflection and private prayer. The Chapel is situated on the First Floor in the Yellow Zone near to Children’s Ward. There is a regular Christian act of Worship at 10.30am on Sundays and every Friday, Muslims gather between 1 and 2pm for prayer.

Patient Advocacy Liaison Service (PALS)
Opening times at CIC 08:30 – 16:30 Monday to Friday. To visit PALS at CIC it is situated in the Atrium near the orthopedic reception.
Telephone number: 01228 814008.
Email: Cumberland Infirmary: PALSCIC@ncuh.nhs.uk
To Write:
Patient Advice & Liaison Service
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY

Interpreting services
Information provided in various different languages. Interpreting service provided via arrangement.

Access to a midwife
Mothers remain under care of midwifery services for 1st 10 days or longer if maternal health dictates. Midwives on maternity unit are happy to see mothers if there is any concerns.

Ward Information

Neonatal unit facilities

Parent accommodation
2 bedrooms on the unit for parents to stay prior to discharge providing care for their babies with the support from staff when needed. Bedrooms are also used when mothers need to establish breastfeeding. If difficult situations arise bedrooms can be used if available.

Parent facilities
Within the SCBU we have a lounge which parents have access to 24 hours a day. There is also a kitchen where hot and cold drinks can be made. Bread and cereals are also provided. There is a fridge which parents can use to store their own food. Mums are provided with hot meals throughout the day from maternity unit at 12.30 and 17.30, where possible fathers are also provided with hot meals.

Mobile phone use
Use is prohibited within the nurseries but can be used in the lounge and bedrooms. There is a payphone located in the lounge.

Breastfeeding facilities and support
Mothers are always encouraged to breastfeed. Expressing equipment is provided and there are 2 breast pumps to use on the unit. We have 10 small breast pumps which we loan out to parents during their babies stay on the unit.

Facilities for siblings
Playroom located on unit

Bereavement support
Chaplaincy support, after thoughts support, counselling if needed, midwifery support.

Who’s who on the unit?

Consultant(s) on the unit
*Dr Whitehead, *Dr Jones, *Dr Gad, *Dr Kehinde, *Dr Banda, *Dr Sikkander-Shaw, and staff grade *Dr Jehangir.

Unit manager
Stephanie Morehead

Infant feeding coordinator
Helen Ferris (midwife) not based on SCBU.

Developmental care leads
Helen Jones and Christine Shirley

Community nursing team
Babies who need to be referred to community nursing team will be allocated a named community nurse, usually babies under community team will also have open access arranged for children’s ward.

What to expect when you arrive

How to access the Unit
Unit located on the 1st floor in the yellow area.

Who to talk to if you have any concerns
Often the nurses on the unit will be able to answer any questions. All the sisters within the unit are trained in speciality.

Talking to the medical team
If you wish to speak with a consultant this can be arranged for a time that is convenient for you. Consultant’s do a morning ward round on the SCBU each day and will speak with you if they are concerned about you baby in any way. Nursing staff will also keep you fully updated on all cares and any changes to care. It is asked that parents provide their own nappies. Clothing and milk is provided within the unit.

Maps and Directions

By car

If you are using satellite navigation the postcode for the Cumberland Infirmary is CA2 7HY.

From M6:
Exit M6 at Junction 43 and continue past Tesco on right and Rosehill Industrial Estate on left. Continue forward and at the traffic lights turn right onto Victoria Place. Follow road passing Carlisle College on right. At traffic lights turn right onto Georgian Way (keep left). At roundabout (Hardwicke Circus) take the first left onto Castle Way (A595).

Continue along Castle Way, onto Bridge Street moving into the right hand lane. Straight ahead at traffic signals, at the roundabout take the second exit onto Caldcotes, (signposted B5307 – Kirkbride) and continue past Port Road Industrial Estate. Entrance to the Cumberland Infirmary is second right at the traffic signals.

Car parking charges (pay and display):

  • **up to 1.5 hours – £1
  • **1.5 to 3 hours – £2
  • **3 to 4.5 hours – £3
  • **Over 4.5 hours – £5

There is no charge for registered disabled badge holders.

  • One week permit – £7.50
  • One month permit – £15

By bus

Stagecoach run buses frequently to the Cumberland Infirmary from the center of Carlisle and the surrounding area; numbers 60, 67 and 68. You can read more about their services here or call them on 0871 200 22 33. (Calls cost 10p per minute from a BT landline, calls from other service providers and calls from mobiles may vary). Nearest bus stop on site of the hospital.

By train

If you are arriving into Carlisle by train, bus services 60, 67 and 68 to the Cumberland Infirmary can all be caught near the train station, from just outside the Courts.
Alternatively, there is a taxi rank directly outside the station.
Walking from the train station to the Cumberland Infirmary is approximately 1.2 miles and takes around 24 minutes. Nearest railway station- Carlislerailway station, located within the town centre.

View on Google Maps »

Visiting Information

Visiting information

Visiting policy
Parents have open visiting to the unit. Other visitors can visit anytime upto 9pm. Only 2 visitors are allowed to visit unit accompanied by parent(s). Siblings can visit with parents.

Restrictions
Other children under age of 16 cannot visit unit. If someone has been unwell it is advised not to visit unit.

WEST CUMBERLAND HOSPITAL

Hospital Services

Cashpoint machine
Cash Point machine in main reception, level 3, however, this service incurs a charge. Cash back available from WHSmiths, also in main reception, level 3.
WHSmiths opening times

  • Monday – Friday 08.00 -20.00
  • Weekends 09.00 – 17.00
  • Bank Holidays 09.00 – 14.00
  • Closed Christmas day and boxing day.

Catering/refreshment facilities (in the hospital)
Costa Coffee is adjacent to the Cumberland Gap restaurant, level 3 and is open mon – fri 08.15-19.30 and Weekends 09.30-19.30. Whilst your baby is on SCBU mums are welcome to dine on the maternity ward. There are vending machines located around the hospital providing drinks. The Cumberland gap restaurant, level 3, provides hot and cold food. Open Monday – Friday 08.00-14.30 and 16.30-18.30

Other shops on site/nearby
Nearby is the SPAR shop, on Sneckyeat Industrial estate (just up the road) is a pie shop, a take away, a gym. Also, Copeland swimming pool and fitness suite. Chip shop in Hensingham square. Lowther Arms pub, for bar meals in Hensingham square.

Laundry facilities
There are washing and drying facilities on the unit.

Religious and spiritual support
There is a multi-denominational chapel on level 6 of the hospital, and we can contact individual religious representatives by request.

Patient Advocacy Liaison Service (PALS)
Patient Advocacy Liaison Service (PALS) is located within main reception, level 3. Open 9-5pm, Monday – Friday Telephone: 01946 523818

Interpreting services
Staff can organise interpreters via switch board.

Access to a midwife
Mums have access to midwives on postnatal unit, if they require advice and/or check ups.

Ward Information

Neonatal unit facilities

Parent accommodation
We have 2 parents room available, with shared bathroom facilities.

Parent facilities
There is a family coffee room containing tv, dvd player, x-box, toys & books, tea and coffee making facilities, fridge and freezer, microwave, tea, coffee, juice, biscuits, and cereal.

Mobile phone use
Mobile phone use is permitted in the parents coffee room.

Telephone and computer access
There is a payphone just off the main unit. There is no computer access for parents.

Breastfeeding facilities and support
There is a breastfeeding room available to feed and express. There are breast pumps available to loan. Staff can offer support and advice on breastfeeding. We also have Helen Ferris, infant feeding coordinator 01228 814269/ 07879632018.

SCBU
SCBU at West Cumberland Hospital now has a direct telephone line: 01946 523106

Parent support group
Bernedette Bowness, Bereavement Lead Midwife, 01946 523106. Bleep 5576. Mobile 07768702962

Who’s who on the unit?

Consultant(s) on the unit
Dr Benhamida, Dr Gane, Dr Raptis, Dr Urs, Dr Pennington

Ward Manager
Julia Quinn

Unit manager
No unit manager at present.

Infant feeding coordinator
Helen Ferris, infant feeding coordinator 01228 814269/ 07879632018.

Family centred care lead
Claire Buchanan

Developmental care lead
Claire Buchanan

Community nursing team
Maria Morton and Emma Moore.

What to expect when you arrive

How to access the Unit
Ring a buzzer outside the unit. Staff can see you on screen and can speak to you to ascertain who you are before entrance to the unit. Sometimes we recognise you without speaking and will just press the button to let you in.

Who to talk to if you have any concerns
Each shift you and your baby will be allocated a nurse. You can speak to this nurse if you have any concerns. You can also speak to the nurse in charge of the shift or a doctor.

Ward round
The consultants do a ward round on Tuesday mornings.

Baby rest time
There is no formal rest time.

Maps and Directions

By car

Nearest car park
There is a carpark onsite and parents receive a parking permit to exempt them from charges. Visitors still need to pay parking charges.

By bus

Nearest bus stop
The nearest bus stop is right outside the hospital.

By train

Nearest railway station
The nearest train station is in Whitehaven Town.

View on Google Maps »

Visiting Information

Visiting information

Parents
Parents are welcome to visit at any time.

Siblings
Siblings are welcome to visit at any time.

Grandparents
Grandparents can visit between 14.30-15.30 & 18.30-19.30

Family and Friends
Family and Friends can visit between 14.30-15.30 &s 18.30-19.30

Number of visitors
Visitors are restricted to 3 per cot. Children under 16 years who are not siblings are not permitted to visit.

Restrictions
No Children Under 12 unless Sibling of Infant

Hygiene and infection prevention
There is a gel dispenser, at the entrance of SCBU for every visitor to use. There are also hand washing facilities, and gel dispenser’s prior to entry of the main unit and in each room. There are coat hooks outside the main unit for visitors to hang outside coats.

South Tyneside District Hospital

Hospital Services

Cashpoint machine
Located in the main entrance. This is a no fee cashpoint. You can also top up your mobile phone from here.

Catering/refreshment facilities (in the hospital)
Hospital restaurant opens at 0730 till 1900 hours weekdays. 0730 till 1830 Saturday & Sunday.

Other shops on site/nearby
Alexanders coffee shop main entrance 0830 – 1930 hours Monday – Friday, 1030 – 1930 hours Saturday & Sunday.

Religious and spiritual support
Ask a member of staff who will contact the chaplain for you. There is a Chapel based in the Ingham wing.

Patient Advocacy Liaison Service (PALS)
Open weekdays 0900 – 1700 hours. Their phone number is 4041072.

Interpreting services
Available – ask a member of staff to arrange this for you.

Access to a midwife
Access to a midwife can be arranged by SCBU nursing staff.

Ward Information

Neonatal unit facilities

Parent facilities
There are facilities available in the waiting area to make drinks. Tea, coffee, sugar and milk are provided. There is also a cold water dispenser. Parents have use of a microwave and fridge.

Breastfeeding facilities and support
Trained staff are available to support with breastfeeding. Each cot / incubator space is afforded privacy during feeding and expressing by the use of curtains. Electric Medela breast pumps are available for use on the unit. If required you may be able to loan a breast pump for use at home until your baby is discharged.

Facilities for siblings
Unfortunately we do not have a play area for siblings, you may however bring a small toy / book for a sibling whilst visiting.

Bereavement support
Please ask staff who will arrange this for you.

Counselling
Please ask staff who will arrange this for you.

Who’s who on the unit?

Consultant(s) on the unit
We have 6 consultants Dr Okugbeni, Dr Gupta, Dr Brewster, Dr Kannan, Dr Bolton and Dr Ghazavi.

Unit manager
Lilian Malcolm

Infant feeding coordinator
Anne Maltby

Family centred care lead
Michelle Blacklock

Developmental care lead
Michelle Blacklock

What to expect when you arrive

How to access the Unit
SCBU is on the ground floor at the Maternity Entrance. You will see the blue sign for special baby care unit. Please enter, wash your hands and press the buzzer on the right hand side to let staff know you are waiting. A member of staff will welcome you as soon as possible.

Ward round
The daily ward round is scheduled for 0900 hours daily. Parents are welcome to attend, however it is not imperative as your nurse can pass on to medical staff any questions you may have and will also be able to update you with information from the ward round about your baby.

Baby rest time
Baby rest time is 1500 – 1700 hours.

Maps and Directions

By car

Nearest car park
The hospital uses the Parking Eye which is an automatic number plate recognition system. Observe car park signage, park in a public (not staff) car park Take note of your vehicle registration number to pay.

View on Google Maps »

Visiting Information

Visiting information

Visiting Policies
Visiting hours are 1400 – 1500 and 1830 – 2000. There is a waiting area for parents and visitors. Whilst baby is on SCBU we ask that only parents handle their baby.

Parents
Parents are welcome anytime, although we do have a quiet time between 1500 – 1700 hours when no visitors are admitted (other than a resident mother whose baby requires a feed).

Siblings
Siblings of the baby are welcome, however other children (under the age of 16 yrs) may not visit.

Restrictions
Two people can visit one of which must be a parent.

Hygiene and infection prevention
Outdoor clothing must be left in the waiting area, coat hooks are available and there are a limited number of lockers for use. We ask everyone to wash their hands when visiting and leaving the unit.

University Hospital of North Durham

Hospital Services

Cashpoint machine
There is a cash point located on the ground floor near A& E entrance . It will not charge you to use it.

Catering/refreshment facilities (in the hospital)
The hospital has a canteen on the 2nd floor. Opening times vary. There are also two WRVS shops selling sandwiches, hot and cold drinks and confectionary.

Other shops on site/nearby
There are two WRVS shops on site with varied opening times.

Laundry facilities
No facilities on site. We do have an external laundry service for hospital items. We do ask that clothing belonging to your baby be taken home and washed.

Religious and spiritual support
Chaplains always available to attend meetings to discuss with parents/ families how best to meet spiritual/ faith needs. Chaplin’s can be accessed via the nurse looking after your baby. There is also a prayer room available for use by all situated on level 1.

Patient Advocacy Liaison Service (PALS)
The contact number is 08007835774.

Interpreting services
We have full access to interpreters. If you require an interpreter, one will be accessed.

Access to a midwife
Midwives are happy to see mothers on ward 10. If possible please bring handheld notes. If the ward is busy, they may ask you to come back at a more convenient time.

Ward Information

Neonatal unit facilities

Parent accommodation
We have a family room available for use prior to a baby being discharged. When your baby is nearing discharge, a nurse will speak to you about this room.

Parent facilities
There is a small sitting area for parents with some toys for young children.

Mobile phone use
We ask that mobile phones are not to be used within the nursery, they may be used within the corridor and seating area.

Telephone and computer access
There is no computer available for parent use. There is a payphone at main reception.

Breastfeeding facilities and support
All our staff are trained to provide breastfeeding support. They will be willing to support all mums with. There is also a breastfeeding room available as a private area to express. We have 2 electrical pumps on the unit. We also have some electrical breast pumps for home use but we do ask for these to be returned at discharge for use by other parents. If you do so wish, we can give a hand attachment following discharge to allow the continuation of expressing.

Facilities for siblings
There is a small sitting area for parents with some toys for young children.

Bereavement support
There is a dedicated bereavement support worker for UHND who can be accessed via a nurse.

Who’s who on the unit?

Consultant(s) on the unit
Dr. Garbash (Neonatal lead), Dr. Cronin, Dr. Nyamugunduru, Dr. Stewart, Dr. Posner, Dr. Workman, Dr. Balu, Dr. Nair, Dr. Spencer, Dr. Shah, Dr. El Kholy, Dr. Workman, Dr. Probert, Dr. Prudon

Unit manager
Ann Bowes

Infant feeding coordinator
Christine Tulip

Family centred care lead
Jessica Shepherd

Developmental care lead
There is a team of nurses designated to developmental care.

Community nurse
Our community team is provided by nurses working on the unit.

What to expect when you arrive

How to access the Unit
We can be found on the 1st floor. To access the unit, we have secure doors which require you to ‘buzz’ for access.

Who to talk to if you have any concerns
If there are any concerns, please talk to the nurse looking after your baby.

Talking to the medical team
The medical team are around each morning for ward round. If you wish to speak to the medical team then please ask the nurse looking after your baby.

Ward round
Ward round takes place on a morning. However, the time may vary slightly as our doctor’s work between SCBU and children’s ward. On a Friday morning we have a “grand round” where the medical team discuss all babies and their care as a team.

Baby rest time
There is no designated rest time for babies. However, we do ask that noise be kept at a minimum when within the nursery.

Maps and Directions

By car

Nearest car park
Hospital car park is situated at the main entrance of the hospital and is well signposted. There is also a private pay and display car park just at the entrance to the hospital that can be used.

Car parking charges
Parents are entitled to a permit which allows them to park at the hospital for free. These can be given out on a weekly basis by the nurse looking after your baby.
For all other visitors, car parking charges are as follows:

  • 0 – 2 hours: £2.50
  • 2 – 3 hours: £3.00
  • 3 – 24 hours: £4.00

Nearest bus stop

There is a bus stop opposite the hospital.

Nearest railway station

Durham railway station is approx a 20min walk from the hospital.

View on Google Maps »

Visiting Information

Visiting information

The NNU provide an open visiting policy. This means you are welcome to visit at any time, for as long as you wish. Please limit visitors to 2 per cot in addition to parents. Siblings are also very welcome, but no other children under 16 years please.
We ask all visitors to gel their hands on entry to the NNU and then wash them at the sinks within the main nursery. There are hooks available to hang outdoor coats.

Darlington Memorial Hospital

Hospital Services

Cashpoint machine
There is a cash point located on the ground floor near main reception. It will not charge you to use it.

Catering/refreshment facilities
The hospital has a canteen on the lower ground floor. Opening times vary. There is also Café Quick located on the ground floor selling a range of sandwiches and snacks.

Other shops on site/nearby
WH Smith’s can be found on the ground floor next to Café Quick. There is a petrol station on the main road outside the hospital.

Laundry facilities
None on site. We do have an external laudry service for hospital items. We do ask that clothing belonging to your baby be taken home and washed.

Religious and spiritual support
We have access to a chaplaincy service which can be accessed via the nurse looking after your baby. They are situated on floor D. There is also a prayer room available for use by all situated on level 1.

Patient Advocacy Liaison Service (PALS)
PALS is situated at the main reception. The contact number is 01325 743887.

Interpreting services
We have full access to interpreters. If you require an interpreter, one will be accessed.

Access to a midwife
Midwives are happy to see mothers on ward 61. If possible please bring handheld notes. If the ward is busy, they may ask you to come back at a more convenient time.

Ward Information

Neonatal unit facilities

Parent accommodation
We have 2 rooms available for use prior to a baby being discharged. When your baby is nearing discharge, a nurse will speak to you about these rooms.

Parent facilities
We have a parent’s kitchen and living area. Within the kitchen is a fridge to store food, but we do ask you to label any food with name and date. There is a microwave available to use also. Tea and coffee facilities will be provided by the hospital.

Mobile phone use
We ask that mobile phones are not to be used within the nursery, they may be used within the corridor and family kitchen.

Telephone and computer access
There is no computer available for parent use.

Breastfeeding facilities and support
All our staff are trained to provide breastfeeding support. They will be willing to support all mums with. There is also a breastfeeding room available as a private area to express. We have 2 electrical pumps on the unit. We also have some electrical breast pumps for home use but we do ask for these to be returned at discharge for use by other parents. If you do so wish, we can give a hand attachment following discharge to allow the continuation of expressing.

Facilities for siblings
Within the family kitchen is some toys and books for siblings. There is also a DVD player within the room but DVD’s must be provided. We do however ask that the siblings are supervised within the kitchen area and that the room is left tidy.

Bereavement support
There is a dedicated bereavement support worker for Darlington Memorial Hospital. She can be accessed via a nurse.

Who’s who on the unit?

Consultant(s) on the unit
Dr. A. Bangerjee, Dr. T. Banerjee, Dr J. Furness, Dr. F. Jamil, Dr. D. Jayachandran, Dr. A. Morrison, Dr. P. Shah, Dr. L Rengaraju, Dr. S. Ross, Dr. I. Thakur, Dr. N. Verma

Unit manager
Ann Bowes

Infant feeding coordinator
Debra Hope
SCBU lead nurse: Gail McAllister

Family centred care lead
Kayleigh Smith

Developmental care lead
There is a team of nurses designated to developmental care.

Community nurse
Our community team is provided by nurses working on the unit.

What to expect when you arrive

How to access the Unit
We can be found on the 6th floor of the main building. To access the unit, we have a secure doors which require you to ‘buzz’ for access.

Who to talk to if you have any concerns
If there are any concerns, please talk to the nurse looking after your baby.

Talking to the medical team
The medical team are around each morning for ward round. If you wish to speak to the medical team then please ask the nurse looking after your baby.

Ward round
Ward round takes place on a morning. However, the time may vary slightly as our doctors work between SCBU and children’s ward.

Baby rest time
There is no designated rest time for babies. However, we do ask that noise be kept at a minimum when within the nursery.

Maps and Directions

By car

Address: Hollyhurst Road, Darlington, County Durham, DL3 6HX

Car parking charges

Parents are entitled to a permit which allows them to park at the hospital for free. These can be given out on a weekly basis by the nurse looking after your baby.

For all other visitors, car parking charges are as follows:

  • 0 – 2 hours: £2.50
  • 2 – 3 hours: £3.00
  • 3 – 24 hours: £4.00

Nearest bus stop

There is a bus stop opposite the hospital.

Nearest railway station

Darlington railway station is a short walk from the hospital.

Download hospital map »
View on Google Maps »

Visiting Information

Visiting information

SCBU provide an open visiting policy. This means you are welcome to visit at any time, for as long as you wish. Please limit visitors to 2 per cot in addition to parents. Siblings are also very welcome, but no other children under 16 years please.

We ask all visitors to gel their hands on entry to SCBU and then wash them at the sinks within the main nursery. There are hooks available at each nursery door to hang outdoor coats.